I was charged for a purchase but didn't receive my gems or items!

An unstable internet connection, or the lack of it, can cause a delay in the purchase delivery!

If you have recently made a purchase, but you didn't receive the items, please follow the steps below.

1) Make sure your internet connection is stable;
2) Check if your payment method is updated and that it is accepted by Google Play Store or Apple's App Store;
3) Last but not least, close the game and reopen it to check if the items were delivered!

If you've followed the steps above but still haven't received the items, please fill out a ticket form to contact us.